Terms & Conditions

In these Terms and Conditions, otherwise known as 'Terms of Service', “Pretty Platter Boxes” means Pretty Platter Boxes LLC and “the Client” means the person or company booking the event. Please read our Terms & Conditions carefully, confirmation of any event will be taken as acceptance of Pretty Platter Boxes' Terms and Conditions.

This Terms and Conditions acts as a legally binding contract between the Client and Pretty Platter Boxes LLC. 

1) Booking;

1.1.  Orders must be made minimum of 7 working days in advance prior to the event day on first come first serve basis.
1.2.  All special dietary needs must be informed in advance should there be any. We will not accept legal responsibility of later consequences for failure to do so.

​2) Order Confirmation;

2.1.  Orders will only be considered as confirmed until the Client has received an official quotation/note and deposit payment being made thereafter. Deposit payment must be made: -

a.    Within 48 hours after receiving quotation AND
b.    No later than 5 days prior to the event date.

2.2.  Failure to comply to the two above-stated conditions may result in your order being cancelled, the booked date & time will therefore be opened to other customers in the queue.

3) Order Cancellation;

Cancellation of order by customers after confirmation will result in FORFEITURE OF THE DEPOSIT in FULL. In which, Pretty Platter Boxes LLC reserves the right to have the deposit retained.

4) Order Adjustment;

Any adjustments to an order after deposit payment or confirmation is strictly not allowed and will not be accepted under any circumstances. This includes changing of time, venue, and any other details as stated in the latest quotation/invoice.

5) Delivery Charge;

There is no delivery charge for service, unless stated otherwise in the quotation/invoice.

6) Services;

6.1. Canopies, tables, chairs and waiters service are not covered as a part of our service.
6.2. Our service does not cover the packing process of food leftovers should there be any. This is due to a legal and safety measure as food being served and openly exposed after several hours cannot be guaranteed safe to be consumed later. Kindly pack and bring your own plastic/container by yourselves, as plastic for packing strictly will not be provided. We will not accept legal responsibility of later consequences if the Client would still insist to pack any leftovers.

7) Payment terms:

7.1.  The only acceptable methods of payment are: -
a)   PayPal
b)   Credit/Debit MasterCard, Visa etc.
c)   Cash by hand

We strictly do not accept payment via check, or any other methods that are otherwise not listed.

7.2.  50% deposit of the total amount upon confirmation; remaining amount must be paid on the event day itself via methods outlined above in section 7.1.

8) Loss or damage;

8.1.  Except in the case of the negligent or willful conduct of Pretty Platter Boxes LLC, its employees or agents, we accept no liability for any loss caused by Pretty Platter Boxes failure to perform its obligations.
8.2.  The Client is responsible for any loss or damage to hired equipment, from the time of delivery until collection by Pretty Platter Boxes LLC, or its sub-contractor, or returned by the Client.
8.3.  Any losses or breakages will be charged to the Client at full replacement cost.
8.4.  Should the lost items be found afterwards, by the Client, the Client is responsible to inform us immediately and cover the necessary costs in the returning process.

9) Delivery;

9.1.  Delivery and collection will be attempted to all reasonable areas at the venue or facility. However, should the access be restricted or additional time, personnel, parking fees or facilities required, any additional costs will be passed on to the client.
9.2.  Client must be present at the lobby, entrance, or delivery point for verification purpose and guide the delivery team to the designated setup area to ensure the smoothness of transferring process should there be any obstacles.

 10) Complaints;

Any complaint shall be made promptly and, in any event, must be received on our email at hello@prettyplatterboxes.com.

 11) Force Majeure;

No liability is accepted by Pretty Platter Boxes LLC for failure of performance due to strike, lockout, hostilities or any other circumstances outside the control of Pretty Platter Boxes.

This T&C is subject to change from time to time without prior notice. Pretty Platter Boxes LLC reserves the rights to change, vary or modify any of the information and terms contained herein.